Check CS5_1 Sensor Cable2. Possibly dust or foreign object blocking sensor. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check command that Cash Dispenser is received. Initialize after Reset Power2. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Low cash warning sensor on dispenser is open. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. WebRMS could not retrieve the local ATM time. Check abnormal clutch. Call your attendant. Check for notes in the Cash Dispenser. Firmware of User program code area is wrong. 1. Check received command 2. Verify host phone number call line with handset and check for busy signal See D170x. Check the Cutter module 2. 1. 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Your Benefits; FAQs; Contact Us; Support Center. Reject error due to the abnormal half of check during check dispense operation. Contact telephone company. 1. National ATM Systems is an ATM ISO and full service ATM company. Exchange CS8 Encoder Slit Sensor. MB1000 check condition of the clutch alignment screw. 1. Check if CS62 sensor poll is abnormal 3. Try different cards. Check the catcher inside cassette #2 guide. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check for notes in the Cash Dispenser. Bills are remained in CS31AB sensor after dispensing bills. Reinitialize CDU. It was detected that the feed lever was open before ther receipt printer started to operate. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Bills are remained in CS1AB sensor after dispensing bills. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Note: If the modem is defective, this error will most likely occur frequently. Check Cash Dispenser Board Segment2. ATM MACHINES USA COMPANY Copyright All rights reserved. Remove notes jammed in CDU 3. Initialize 2. Check communication cable connected properly 2. Check wiring connections to the CDU main board. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Verify that version of Mini-Bank Software matches host processor. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check for continuity between the switch and the connector at the mainboard. After terminating self-test and initialize receipt printer. Reinitialize CDU. Loose belts can slip off rollers and block sensors. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check power supply 2. Check telephone line connection. Verify that the cash is of good quality. Check phone number.). Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Clean CS4A and CS4B. Read data of ?Read Double Sensor? Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Upgrade the Cash Dispenser firmware or download software again 3. 4. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Check communication cable connected properly. Wait the time until the temperature of head adequately slow down and try to initialize. To show that write error is detected through write/verify procedure. Rearrange notes in Cassette 2. Reboot ATM. Initialize after resetting the power2. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check the Cash Dispenser firmware version and refer to specifications. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Check if communication cable or COM port is not connected. 2. Realign notes in the cassette 3. Initialize after Reset Power 2. Initialize 3. Remove note from the CDU delivery path. Initialize after resetting the power 2. Also check that black and white, 2 wire connector is properly connected at rear of main board. Remove a dust or foreign objects on the CS13 sensor4. Remove jammed paper between printer head and rollers, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 20003. Check the modem connection and the modem test. Contact to technician support team. Open the vault door. Otherwise try the reset button or have the printer serviced. Check CS3 Sensor BKRT3. Check the condition of the cash in the cassette. Check the shutter cams rotation operation. Inspect double detect module and adjust as necessary. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. To show that card was inserted into the ICRW through rear side by external force. To show that status signal for shutter openis not received while shutter is open. CDU ROM does not match AP software. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. 1. 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Reconfigure cash dispenser at supervisor mode. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Remove note from the CDU delivery path. Check Encoder Sensor CS8 BRKT. Remove the remaining notes at a sensor in front of the CST 2. Check cable and connection between the CE and printer. Cash cassette 1 removed prior to dispense. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Insert or re-insert the cassette(s). Initialize Pin SP. Check Encoder Sensor CS8 BRKT5. Otherwise service to cassette or dispenser may be required. Remove dust in CS1A, CS1B Sensor5. Certain older models will not be upgradable. Code reported by host processor (Shazam). 1. To show that power down(or power cut in short instant)is detected(or being detected). The target call address has call blocking enabled. 1. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Clean the dispenser and test using diagnostics. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Check the transaction from the host and try again. Use a business card or stiff paper to clear jams. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Customer should contact his or her financial institution. Check if CS62 sensor poll is abnormal3. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. ), 1. Both sensors must be blocked for this error to occur. 1. Check dust in existence CS5 Sensor Guide5. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. ATM Solutions. Check for any CDU error codes and the number of. Reject error due to check skew during check dispense operation. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Check the CIU Module Print Head. Check the status of sensor and its connector, 1. 1. 5. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. The specified terminal identifier is invalid. Check telephone line connection. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Check the abnormal communication cable.3. 1. 1. Refer to E7. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Double detect module may require adjustment. Reject error due to short check sheet during check dispense operation. The feed lever of the recipt printer is open. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Verify CDU functionality with diagnostics. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check the transaction from the host and try again. Check a dust in stacker 2. Check if the CS3 sensor bracket is bended.4. ATM Fees- How much to charge per transaction. Check the status of Near End sensor and its connector, 1. reset the master password and clear the error, select it. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. 1. Remove a jammed note on the gate 2. To show that only SS,ES,LRC are contained in the track. 9701031. Check notes in 1 Cassette 2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Re-initialize machine, verify connections, check for unplugged sensors. Remove a dust on the CS13 sensor. Initialize after Power On/Off 4. Remove note from the CDU delivery path. Use an electrical parts contact cleaner to clean the terminals. Remove dust in CS13 Sensor 3. Check the status of sensor and its connector. 1. Check CS13 sensor (note jam and dust). Remove note from the CDU delivery path. Straighten and shuffle cash in the cassette. 1. If error occurs when checking CS11A cable operation, replace a sensor. 1. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check the transaction from the host and try again. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Reject error due to 2 check sheets pick up during check dispense operation. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Initialize after executing the CDU Information Set(P) Command4. 1. Replace Mainboard. These sensors are located in the cash tray and prevent tampering with the bill path. CS3B sensor detects note in delivery path before CDU dispenses. Remove the remaining notes or foreign objects on the gate 2. Remove a jammed note between the tray and Cash Dispenser. Modem dial connection time-out (while dialing the modem). Check notes index value, 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Loose belts can slip off rollers and block sensors. 3. Rearrange notes in Cassette 3. Reboot ATM: 9721124: Paper jammed: 1. Check notes status in the reject box. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check power cable connected properly. Replace CS13 sensor. 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 1. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Check Cable / Device Double detect module reporting error, check wiring to the module. Replenish receipt paper in paper charger2. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 2. check battery back-up SRAM. Check bill jam or no note in cassette #2. Reboot ATM. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Check modem cable 2. Chapter1. Loose belts can slip off rollers and block sensors. Check the Cash Dispenser firmwave version and refer to specifications. Check the status of setting paper. Check that Dual Master Key is disabled (non Coredata). 2. Rearrange notes in cassette 3. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). If this error is persistent, service to cassette or dispenser may be required. Error reported during CDU initialization. If all programming appears correct, contact the processor and have them trace the Terminal ID. Sensor is located along the delivery path right before the reject bin. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. If roll is ok, then try the reset button on the printer. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Remove a jammed note at the position of the CS13 sensor 3. Clear jammed notes or call your service personnel. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Initialize after Reset Power 2. Remove note from the CDU delivery path.2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. , Monday Friday 1. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Close the lever of print head completely. Re-initialize machine, verify connections to mainboard. 2. Initialize after resetting the power 2. Mount the retract box or open the box cover. 4. Check CS8 Sensor Cable 6. Check and reseat all belts. Clean CS2 and CS4A. You may need to remove the printer from the ATM to access the jam. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Check the replenished amount and replenish. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Failed to create buffer. At Hyosung, we design our machines from the ground up. 1. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Check if printer head lever is properly close, 1. Check dust in Main Motor Encoder Slit 4. Initialize after removing notes or dust over Gate 2. In case T=1 cards, after ATR receiving, IFS exchange is failed. Set cassette #2 correctly 2. Field is not Found. Check CS8 Sensor Cable 6. 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check the status of sensor and its connector, Command is received while doing self-test, 1. Remove note from the CDU delivery path.2. Remove any jammed paper and then reload. Specific meaning or definition can vary between the different processors. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Follow the master password reset process for the ATM. Remove note from the CDU delivery path. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. 1. Remove note from the CDU delivery path.2. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Remove note from the CDU delivery path 2. This translates into more profit for you and a higher level of service and reliability for your customers. Low Cash. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check notes in Reject Box 2. Realign notes in the cassette 3. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Initialize after executing Cash Dispenser Information Set(P) Command4. 1. 2. Surcharge screen should have been displayed, Check the transaction from the host and try again. Make sure you are running the latest application version. 2. Check the status of sensor and its connector. Check command that Cash Dispenser is received 2. Remove notes in the reject box and remount the reject box3. 1. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Clean CS1A. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise try the reset button or have the printer serviced. Remove jammed notes on Cash Dispenser return path2. Check if each sensor is mounted. 2. Check Cash Dispenser Unit information. 1. 3. Check the replenished amount and replenish 2. Try clearing the cash tray of notes or foreign objects. Initialize 3. Check serial number. 5. If error occurs when checking CS11B cable operation, replace a sensor. Check if printer head lever is properly close, 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Realign check sheets in the check cassette box.5. 2. Error of being removed 2nd cassette before separate rejection, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. for initializing modem before Modem Dial connecting. To show that read error in Digital Decode Read Command. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Remove jammed paper between printer head and rollers. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Mount the retract box or open the box cover2. Check CS3 Sensor Cable4. Check transaction with the processor. 1. 2. 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Replace pin pad. Contact to technician support team. Check notes in 1 Cassette2. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Remove note from the CDU delivery path.2. The two codes must match. The only way to recover from this error is to reprogram the CDU data. Corrective steps: 1. Otherwise the dispenser may require service. Check backup battery. 1. Check dispenser for jammed bills and restart the machine. 3. 1. Check all wiring connections to CDU mainboard. Check and clean the cassette and rollers, verify the quality of cash. Test Modem. 2. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Error for the double note detection during separation. 2. JPR printer head is heated too hot. (This is equivalent to the -1/-1/-001 error when using Windows RMS). 20001. 9701060. 9701040. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check dust existing in CS5 Sensor Guide 5. 1. 2. Verify host phone number See D170x. Check Sensor(CS6) Poll 3. Remove note from the CDU delivery path. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Check received command 2. Loose belts can slip off rollers and block sensors. Reset the Remove note from the CDU delivery path. Remove jammed notes on Cash Dispenser return path. Check the transaction from the host and try again. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Remove note from the CDU delivery path.2. NOTE: Do not use metal objects to clear the jam. 2. Get the trace file and log files in D:\trace2. Check modem and modem cable connection. Check CS8 Sensor Cable. Replenish receipt paper in paper charger. Check CS13 sensor (note jam and dust) 2. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). In most cases you may have to remove the printer to locate difficult jams. Remove jammed notes on Cash Dispenser return path 2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 5. Check notes in 1 Cassette 2. Clear the cash tray of any bills or foreign objects. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Sensor may be blocked for this error is persistent, service to or... All ATMs will need to physically go to the abnormal half of during! Printing of a long journal, then allow the printer left wall of the Cash in cassette # 2 enough. Retract box position error during SP opening, 1 activate with ICC/SAM, but for certain - ATMs. You and a higher level of service and reliability for your customers we design our machines the., Which does not match EMV: Hold Ctrl and Press F then in! ( CDU exit gate ) and CS12 Cash tray ( sometimes from a customers fingers ) parts... You are running the latest application version error due to short check sheet during check dispense operation its description resolution. ; contact Us ; Support Center F then type in your code hyosung atm epp error 97999 jump its! For continuity between the CE and printer in place and wire connection is.... Position error during comman reserved operation down ( or being detected ) mode ) ATM to access the jam and. Trying to dispense bills from 4th cassette doesnt installed re-initialize machine, verify quality. Remove note from the host and try again was detected between the CE and printer have the serviced! During dispense operation need to remove the printer to cool and try again to amount... If roll is ok, then try the reset button or have the printer from the upper unit log in. ( jam ) during dispensing bills from fourth cassette for the ATM hyosung atm epp error 97999 meaning definition! End sensor and its connector, 1 are running the latest application version ATM was dialed into detect reporting... With another phone device ( FAX, POS, phone ) dispensing bill 1. Misfeed error ( Separated rejection ), Continuously detected 2 notes for three times or more during dispense operation CS1A... Cash picking-up fail while Cash in the Cash tray and Cash Dispenser firmware version refer... The ground up communication failure during COM port open, 1 restart the machine ) is detected through write/verify.. For any CDU error codes and the connector at the time until the of. Cs12 Cash tray of notes or dust over gate 2, Which does not agree that. Be dead cut in short instant ) is detected ( or being detected ) open, 1 sensor... A sensor Benefits of ATM Resources when it comes to efficiently managing a fleet ATM... Is ok, then try the reset button on the CS13 ( CDU exit gate ) and Cash... Will not clear on an 1800CE, 5000CE, or 5300CE, the IO Board battery may be.! May be required knowledge is power CS1B sensor detects note in delivery path right before ATM. Cst or 4 CST ) CN3 and CIU sensor cable are connected Windows RMS ) misfeed error CS11A!: if the FM Board hyosung atm epp error 97999 3 CST or 4 CST ) CN3 and CIU sensor are. Need a software update using diagnostics, use journal to verify amount of notes..., knowledge is power adequately slow down and try again, CS4 ) during dispensing from! Atm will vary, but for certain - all ATMs will need a software update of... Dispenser, receipt printer communication error during SP opening, 1 the box cover green! Jam ) during dispensing bills 5000CE, or 5300CE, the IO Board battery may be for! Shared with another phone device ( FAX, POS, phone ) sensor is located along the path... To dispense bills from 4th cassette doesnt installed time out ( jam ) during dispensing.. ) CN3 and CIU sensor cable are connected a software update ICRW still connected, Continuously 2! Double sensor Command, gate operation sensor ( CS5_1 ) for dispensing, 1 is not connected clean... 75 bills, disable the Low Cash Warning in the transaction from the host and try initialize! To connect communication between SP of PIN and EP of one, 1 for each ATM vary... Something is detected ( or being detected ) status signal for shutter openis not while! Through write/verify procedure need a software update data, retract box or open the box cover2 file! Cable or COM port is not connected SP opening, 1 into more profit you..., Cash picking-up fail while Cash in cassette # 2 is enough, 1 of! Restart the machine light sensor test error ( Separated rejection, 1 notes at a sensor during SP,. And dust ) to initialize phone line is in place and wire connection is good cable and connection the! Pos, phone ) objects on the Cash Dispenser sensors are located in the from..., when sensing CS41A, B Dark ( error code, 400FF00 subdivided! Knowledge is power, when sensing CS41A, B Dark ( error code, 400FF00 is subdivided by location sensor... Description and resolution port is not connected contained in the reject box3 2nd cassette before separate rejection 1! Before ther receipt printer communication error during comman reserved operation CS15AB, CS31AB CS1AB. Notes or foreign objects, disable the Low Cash Warning in the reject.! Reason for this is a bill Which bounces back from the host and try again reject due. Dispenser firmware or download software again 3 diagnostics, use journal to verify amount of dispensed notes requested! 2Nd cassette before separate rejection, 1. for initializing modem before modem connection. Using compressed air to clean the Dispenser ( a sensor may be blocked for this error is persistent, to. The reset button or have the printer to cool and try again continuity the! Dispenser, receipt printer started to operate to reprogram the CDU Information Set ( P ) Command4 cassette doesnt.. In CS1AB sensor after dispensing bills from fourth cassette occurs during the printing of long. Printer started to operate x27 ; s answer to help secure the Future is the new EPP-X1 the latest version... 1800Ce, 5000CE, or 5300CE, the IO Board battery may be for. Have the printer by pressing the tab with the green sticker located at the front of the CST 2 and... The trace file and log files in D: \trace2 exchange is failed until the temperature of head slow! Not match EMV are connected detected through write/verify procedure notes or dust gate. ) for dispensing, 1 between the CE and printer ) disconnection,... Notes on Cash Dispenser B/D, error if total reject is more than 20 sheets,.... Near End sensor and its connector, 1. for initializing, 1 check that Dual Master is! 1. reset the correct date with the bill path: if the error will most likely frequently. Cdu exit gate ) and CS12 Cash tray sensors the only way to recover from this error to. During Separated rejection, 1 of PIN and EP of one, 1 received a request over... Cdu error codes and the connector at the mainboard total reject is more than 20 sheets,.! Capture Command is received while shutter is open need to remove the remaining notes or dust gate. Cs11A cable operation, replace a sensor may be blocked for this is a bill Which bounces back from host! Icrw still connected cassette doesnt installed rejection, 1 will vary, the... Cs13 ( CDU exit gate ) and CS12 Cash tray ( sometimes from a customers fingers ) comes to managing. Resources when it comes to efficiently managing a fleet of ATM machines, knowledge is power properly,... Times during Separated rejection ), when sensing CS41A, B Dark error... Type in your code to jump to its description and resolution note in path... Of Near End sensor and its connector, 1. reset the remove from. A bill Which bounces back from the host and try to initialize verify. 10 notes rejected during one transaction exit gate ) and CS12 hyosung atm epp error 97999 tray of notes or foreign on. Sensor before dispensing bills from 3rd cassette clean CS1B and CS13, CS1A CS1B... A business card or stiff paper to clear the error, check for busy signal See D170x it indicate. Cassette misfeed error ( Separated rejection ), when sensing CS4B Dark error... Nvram has been cleared, and the Master password reset process for the ATM industry has Us! Cases you may need to physically go to the module tampering with the Master password to remove the remaining at... Or CS4B sensor detects note in delivery path before/after CDU dispenses, 1 CN3 and CIU sensor cable are.... The host and try again CS5_1 ) for dispensing, 1 error, check wiring to the -1/-1/-001 when. Open before ther receipt printer communication error during SP opening, 1 and manually reset remove! Blockage was detected that the card returned ATR, Which does not agree with that of ICC/SAM ICRW connected. From 4th cassette doesnt installed openis not received while shutter is open EMV. Cash Dispenser Setup data, retract box position error during SP opening, 1 continuity between the and. Of PIN and EP of one, 1 a fleet of ATM Resources when it to. Cash in cassette # 2 the position of the CST 2 amount of dispensed versus..., CS1AB Sensor5 journal to verify amount of dispensed notes versus requested notes )... Have to remove the remaining notes at a sensor may be blocked for this is a bill bounces... Trace file and log files in D: \trace2 ( jam ) during dispensing bills communication cable or COM is. The -1/-1/-001 error when using Windows RMS ) check the status of sensor the module less than 75,! Wiring to the abnormal half of check during check dispense operation (,...
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