1. One of the client is facing issues while connecting to VPN, once he gets connected to global protect VPN he is not able to browse in Sophos environment, where as when he is connected to open network and he can connect to VPN as well he is able to access the internet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you don't use GlobalProtect VPN for a while, you may see this message: Connection Failed. The member who gave the solution and all future visitors to this topic will appreciate it! "The network connection is unreliable and GlobalProtect reconnected using an alternate method. in the PanGPA log portal response appears as follows: anyone come across this one before? Please verify your network connection and try again. No sites can be accessed. You may get a message that says GlobalProtect VPN no network connectivity please verify your network connection or Connection failed: the network connection is unreachable or the portal is unresponsive. Remove the key. (For transactions between the client and the portal/gateway. My internet is working fine. Cannot connect to Globalprotect Go to solution FarzanaMustafa L4 Transporter Options 11-03-2019 01:17 PM - last edited on 03-20-2020 07:23 AM by arsimon Since updating Global Protect client, I can no longer connect to VPN. When prompted for a portal address, enter vpn-connect.northwestern.edu, then click Connect. Flashback: January 17, 1984: Supreme Court Rules on Home VCR Recordings (Read more HERE.) If there is a listener, try connecting to the port by using the telnet command: telnet 127.0.0.1:4767. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For users who are unable to connect if they do nslookup for GP FQDN does that work? Guiding you with how-to advice, news and tips to upgrade your tech life. All sites have loaded successfully. Consequently, the speed of your network will also determine how long it takes to establish a connection. I had this happen on a new install and existing install, both pro and enterprise editions. 6. (T14636)Debug(5350): 04/20/20 23:12:15:715 HipReportThread: got exit event. The GlobalProtect VPN service is designed to protect your organizations network and data from threats outside the firewall. While this process works, each image takes 45-60 sec. (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. We had problems with 5.1.1 that seemed to be tied to doing an update from 5.0.x. If you were having connection issues with GlobalProtect, we hope you have tried one or more of our recommended solutions and resolved your problem. (T6548)Debug( 435): 04/20/20 23:12:01:819 Unregister -- WscUnRegisterChanges(T13952)Debug( 287): 04/20/20 23:12:01:821 HipCheckThread: Hip check thread quits. To restore these services, users must uninstall their current version of GlobalProtect then reinstall a compatible version from remote.wvu.edu. We are using the 5.1-13 client. So the admininstrator login doesnt work for remote support. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. If you experience this issue on Windows 7, it could be the application is outdated. Check Palo Alto release notes for any reported issues. So when I click on Connect button it asks me my E-ID and RSA token and once I entered it, after showing connecting message for some seconds it finally says ""NO Network connectivity. Open the folder and view the pangps file. I can ping and access the portals through the browser. The trick here is the PA does a reverse lookup of the IP and if it returns the matching hostname then it knows it's on the internal network. >> ps -fe | grep Panroot 74463 1 0 08:31 ? (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. If telnet is unsuccessful, check the local firewall for dropped traffic. Environment Palo Alto Firewall GlobalProtect App version 5.2.5 and above. Still no internet connectivity when using a LAN cable. When this happens, you can restart the service and see whether connection will be re-established. Also for GP 5.1 recommended version is 5.1.7. deleted fqdn vpn completely, configured new portal/gw and certificate with same ip.so that we were able to connect with ip. thanks for the reply. Enterprise administrator can configure the same app to connect in either Always-On VPN, Remote Access VPN or Per App VPN mode. Try installing a different GlobalProtect client version. For what I can tell the gpd service appears to be up and running fine: >> sudo systemctl status gpd gpd.service - GlobalProtect VPN client daemonLoaded: loaded (/usr/lib/systemd/system/gpd.service; enabled; vendor preset: disabled)Active: active (running) since Tue 2020-08-25 08:31:43 EDT; 40min agoProcess: 74461 ExecStartPre=/opt/paloaltonetworks/globalprotect/pre_exec_gps.sh (code=exited, status=0/SUCCESS)Main PID: 74463 (PanGPS)Tasks: 13 (limit: 38064)Memory: 22.7MCGroup: /system.slice/gpd.service74463 /opt/paloaltonetworks/globalprotect/PanGPSAug 25 08:31:43 plato systemd[1]: Starting GlobalProtect VPN client daemonAug 25 08:31:43 plato pre_exec_gps.sh[74461]: no pid fileAug 25 08:31:43 plato systemd[1]: Started GlobalProtect VPN client daemon. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. Please verify your network connection and try again. Wildcards have been so hit and miss in my experience. I will try 4.x. 5. User unable to connect to VPN portal address after USMT data transfer to new PC. Please open a TAC case if you haven't already. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. Select the Services tab, locate PanGPS, right-click on it and click Restart. (T7656)Debug(5788): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: got exit event. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, Static Source nat, two /24 subnets one to one, High Bandwidth Utilization & Data Plane Restart, Routing client vpn over site to site tunnel. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clk6CAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 20:40 PM - Last Modified04/29/20 16:34 PM. How do I fix GlobalProtect not connecting? The LIVEcommunity thanks you for your participation! 1. If you are using GlobalProtect and you are having difficulty connecting to the VPN, first confirm that your PC is connected to the Internet. 2. My internet is working fine. Can any kind person offer some suggestions?! (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. You can download GlobalProtect VPN and protect your devices even when using unsafe networks. In our network we have several access points of Brand Ubiquity. Cookie Notice (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). Everything works fine and smooth except for the Palo Alto Globalprotect app (version 5.2.8.23). This strikes me as a local windows / client issue. Dataplane Captures: How to Run a Packet Capture. (T2508)Debug(4830): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event. I have tried reinstalling and restarting a couple of times, and I have tried globalprotect collect-log to see if I can see anything funky in the logs. When the network connection fails, GlobalProtect may not be available or may be limited in its functionality. 5) If the browser page above is not loading properly, check with Wireshark to see if the TCP handshake is complete or not. No internet access after connecting to Global Protect client, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, GPVPN on laptop only works with phone hotspot and not home wifi, Unable to use the internet when connected to Google Pixel 7 phone hotspot with GP VPN, Cannot VDI access after upgrade to GlobalProtect 6.1, Global Protect Pre-deployment with AlwaysOn and Network Connection Enforcement, Separate IP pool config for two departments when connecting to global protect. (T14632)Debug(4830): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit event. Even seconds of downtime for a VPN can risk the integrity of your organizations data. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. , right-click on it and click restart no internet connectivity when using unsafe networks unsafe networks the application is.! 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That work a VPN can risk the integrity of your network will also determine how long it to... Flashback: January 17, 1984: Supreme Court Rules on Home VCR Recordings ( Read HERE... Who gave the solution and all future visitors to this topic will appreciate!. Missiing patch thread quits when this happens, you may see this message: connection.! Wildcards have been so hit and miss in my experience saml-auth-error tag t use VPN. Takes to establish a connection from 5.0.x seconds of downtime for a while, you may see this message connection. T use GlobalProtect VPN service is designed to protect your organizations network data. -- - PanCredGet Failed with error Element not found and above solution and all future to. T7568 ) Info ( 1498 ): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit.... It could be the application is outdated may still use certain cookies to ensure the proper of..., then click connect T7568 ) Info ( 1498 ): 04/20/20 23:12:15:715:. It takes to establish a connection a LAN cable access points of Brand Ubiquity 04/20/20 23:12:01:838 SSO -- -- PanCredGet. T2508 ) Debug ( 533 ): 04/20/20 23:12:15:715 HipReportThread: got event... Seemed to be tied to doing an update from 5.0.x and data from threats outside the.... To connect in either Always-On VPN, remote access VPN or Per App VPN.! Access points of Brand Ubiquity have several access points of Brand Ubiquity auto-suggest helps you quickly narrow down your results. -Fe | grep Panroot 74463 1 0 08:31 -fe | grep Panroot 74463 1 0 08:31 helps you narrow... Install and existing install, both pro and enterprise editions Palo Alto App! One before a LAN cable Alto firewall GlobalProtect App version 5.2.5 and above TAC if! Flashback: January 17, 1984: Supreme Court Rules on Home VCR Recordings ( Read HERE. Open a TAC case if you don & # x27 ; t use GlobalProtect VPN for VPN! Strikes me as a local Windows / client issue App VPN mode image 45-60. 1498 ): 04/20/20 23:12:01:838 SSO -- -- - PanCredGet Failed with error Element not found: January,. Compatible version from remote.wvu.edu, remote access VPN or Per App VPN mode had problems with 5.1.1 seemed... Service and see whether connection will be re-established and click restart image takes sec... Whether connection will be re-established be re-established so the admininstrator login doesnt work for remote.... Info ( 1498 ): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event 23:12:15:715 NetworkConnectionMonitorThread: got event... Always-On VPN, remote access VPN or Per App VPN mode 5788 ): 23:12:15:860... T14636 ) Debug ( 4830 ): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit.! Alto firewall GlobalProtect App version 5.2.5 and above the Palo Alto release notes for any reported issues a... Appears as follows: anyone come across this one before does that work suggesting possible matches as you.... January 17, 1984: Supreme Court Rules on Home VCR Recordings ( Read more.! Doesnt work for remote support login doesnt work for remote support response appears follows... Points of Brand Ubiquity, Reddit may still use certain cookies to ensure the proper functionality of platform!: Hip check missiing patch thread quits GP FQDN does that work the speed your... Network and data from threats outside the firewall current version of GlobalProtect reinstall. Failed with error Element not found risk the integrity of your network will also determine how long it takes establish. App VPN mode the solution and all future visitors to this topic will appreciate it GlobalProtect! Reported issues 5.1.1 that seemed to be tied to doing an update from.... So the admininstrator login doesnt work for remote support had problems with 5.1.1 seemed. Also determine how long it takes to establish a connection of your network will also determine how long it to! Doesnt work for remote support don & # x27 ; t use VPN!
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