Were here to help. So, you might hear different options when you dial in. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. Press 4 to locate the nearest USCIS local office or application center. Receive automatic case status updates by email or text message, . This page was not helpful because the content. Accurate_Fee_3237 . Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. La oficina local debe entonces tomar la decisin. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. Military Help Line The old IVR had10 main menu options for the customer to listen through in order to make a selection. Looking for U.S. government information and services? She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. That is why people at USCIS encourage people first to try other methods to get the answers they need. If your case is outside normal processing times, you can submit a case inquiry using. Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Im a firm believer that information is the key to financial freedom. Before calling, write down the phone date and time. Press 2 to inquire about the latest petition youve filed with the USCIS. When you contact USCIS for assistance, be prepared to make the most of the opportunity. Check for any processing time applied to your case. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Unfortunately, they are unable to personally answer each and every call. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. Comparta informacin sensible slo en sitios web oficiales y seguros. As a result, they can answer many more questions about your case. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Cada caso es nico y algunos casos pueden tardar ms en resolverse. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. For additional information, please see the news release. We have many resources to help you achieve your goals. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. Share sensitive information only on official, secure websites. The USCIS service center operates on a two-tier model. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Be strategic when calling the USCIS Contact Center. Phone: 888-897-7781. Review our. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. What you'll need. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. The agency offers a toll-free phone number that you need to call to seek assistance. Keep track of any relevant numbers given throughout the conversation. Press other numbers for other languages. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. The more specific you can be, the more likely it is that youll get a helpful response. A lock The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. How do I ensure that my request will be considered? Eventually you speak with someone who will probably not help lol. Las citas de servicios biomtricos se programan automticamente. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. A lock ( Press 1 for the English language. The best time to dial USCIS is 8:15 am. However, the Interactive Voice Response system is open 24/7. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. If it cant, then itll route the call over to a live person. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. United States Citizenship and Immigration Services. Before dialing the USICS, you must be prepared. The best time to call is early in the week and early in the day. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. Suppose you require information under the Freedom of Information Act. Callers can use their own interpreter. Individuals will need to answer some verification questions before USCIS can share information about a case. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. To find the nearest USCIS local office or application facility. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. Clickhereto locate the nearestUSCISoffice. A .gov website belongs to an official government organization in the United States. Not all services may be available to callers from all areas. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. What are Other Types of USCIS Customer Service? Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. The caller will also receive an email confirming that their inquiry has been escalated. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Press 8 if you want to receive information as per the freedom of information act. How Do I File An Equal Employment Opportunity Complaint? Mi solicitud o peticin no se puede terminar sin ella. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. DISCLOSURE: Furnishing this information is voluntary. Be friendly and polite to the customer service representative. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. The USCIS website has information about past and upcoming outreach events. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. These individuals should be able to address any queries you have about filling out the form. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. Press 2 if you do not know your receipt number. Check the status of your online case/application. (LockA locked padlock) And phone conversation with a live person is one of them. Secure .gov websites use HTTPS View case status online using your receipt number, which can be found on notices that you may have received from USCIS. They can answer most of your basic queries and help you out with technical difficulties. Biometrics appointments are scheduled automatically. So if youve got basic queries, the IVR will help you even during the weekends. Por qu USCIS no habla con mi asistente legal? The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. USCIS has official social media accounts on Facebook and Twitter. Check the status of multiple cases and inquiries that you may have submitted to USCIS Emma is the Virtual Assistant for USCIS. Proporcione su nmero de telfono celular y su nmero de oficina. The premium processing lines toll-free number is 1-866-315-5718. On the weekends, this service is not available. myUSCIS provides a personalized account to help you navigate the immigration process. In many situations, Emma will route to a live agent during business hours if unable to assist. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. Dont try to schedule an appointment over the phone. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. The call will be transferred to a real person if it cant. Can't find something? So, they can answer many more questions related to your case. Share sensitive information only on official, secure websites. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. It is closed on weekends. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. On weekends, this service is not accessible. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. We send notifications 1-2 days prior to when we expect to call the customer. Thank you for contacting USCIS. The USCIS processes tens of millions of applications and forms every year. Click here to locate the nearest USCIS office. Y su nmero de oficina the best time to call to a live agent during hours! Government organization in the United States menu options for the customer to listen through in to. 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